Fix issues when y'all pay for Google products & services

You might need to fix a problem with your payments contour if y'all:

  • Accept issues when yous pay for Google products
  • Become an error message

Observe the issue you experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or company that issued the payment method you attempt to utilise. This may be the banking concern that issued your bill of fare, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To set up the consequence, select a different payment method or try the following:

  • Make sure your payment method is up to engagement. If it isn't, update it in Google Pay. And so try your purchase once more.
  • To brand the buy, brand sure yous have plenty money in your account.
  • If y'all still accept issues, contact your issuer to check if there's a problem with your account.

Payment method declined past Google

"Your payment was declined due to an effect with your account"

If you get this error message, we can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more than info to protect your account confronting fraud.
  • For European users only: Nosotros need more info to comply with European union constabulary.

To fix the issue, yous must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Bank check for any alerts or requests.
    • Before you lot can buy anything through your Google Business relationship, you lot must verify your identity.
  3. Brand sure your name, accost, and payment info are up to engagement.

"Your transaction can't be completed"

If y'all're asked to provide more info afterward you get this bulletin, follow the on-screen instructions.

If you lot're not asked for more info:

  • Try a unlike payment method.
  • Cheque whether the billing accost for your payment method, such equally a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and attempt the transaction once again.
  • If you're on an app: Effort to pay on the production website instead. If yous're on the website, try the app.
  • If y'all buy on Google Play: For suggestions, check Fix payment issues on your business relationship.
  • If you lot apply the guest checkout on the Google Store: Sign in to your Google Account. If you don't have one, create an business relationship first.
  • If you lot use an eligible Android phone and pay past credit carte du jour: Set up a payment method for contactless transactions.
  • If you pay with a credit bill of fare: Contact your depository financial institution or financial institution virtually this transaction.

"Tin't redeem your souvenir card due to an upshot with your account"

To fix the issue:

  1. Go to pay.google.com.
  2. Bank check for any alerts or requests.
    • Before you tin can buy anything through your Google Account, you must verify your identity.
  3. Make sure your proper name, address, and payment info are up to date.

Payment upshot with Google Workspace business relationship

"This transaction couldn't be completed. Contact your Google Workspace administrator to fix information technology"

If you buy a Google production or service and become this mistake message, information technology means that your company or school gear up your business relationship.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you lot're an administrator, learn how to prepare the billing outcome.

Find your administrator

Your administrator might be:

  • Someone in your IT department or help desk-bound at a visitor or school.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Card is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Business relationship'southward payment methods."

Earlier yous can use it again, you must verify the bill of fare.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't use pay.google.com: Go to your account'south "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the carte du jour that says "Verification needed," click Verify and then  Get code.
  5. Yous tin can find a temporary hold of less than $i.95 USD on your card statement called "GOOGLE." The verification code is the last 6 digits.
    • You lot should get the lawmaking right away, but it can accept up to 7 days to get the code.
  6. To complete verification, return to your account and enter the vi-digit code.

Card is grayed out & is ineligible

If your carte is grayed out and you get a bulletin that your carte du jour is ineligible, you can't utilize your card for this purchase. Attempt to make the purchase again with a different card.

If the card you want to use isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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